CUSTOMER CANCELLATIONS: We understand emergencies do occur, and if you DO have a personal emergency, please contact us as soon as possible by email at email@example.com, NOT on Facebook. In the event of a student cancelling their course attendance, the deposit is non-refundable / non-transferable, and depending on when cancellation occurs, the remaining balance may or may not be credited to another course. No refunds will be given. The following shows the calendar days’ notice before the start date of the course and if a credit to be applied to a future course is applicable. When a credit is given, it will be used towards a future course only, not for product.
Calendar days’ notice before the start date of the course – Where credit applicable
45 calendar days or more: Receive credit of course payments made minus deposit (to be applied to another course in future)
Between 15 and 44 calendar days (inclusive): Receive 50% credit of course payments made minus deposit (to be applied to another course in future)
Between 1 and 14 calendar days (inclusive): Late Cancellation: No credit will be given.
Failure to attend: Treated as late cancellation and no credit will be given.
CHANGES AND/OR CANCELLATION BY SPARTAN TRAINING CONCEPTS: We will do everything in our power to ensure the course/class goes on as scheduled, however, we reserve the right to postpone classes, if absolutely necessary and unavoidable. In such cases, we will provide adequate notice of this and/or the new course dates as soon as possible. If this occurs, the customer may choose an IN-HOUSE CREDIT towards a future class or a FULL REFUND to include DEPOSIT.
Note: We will conduct our training under any conditions (Heat, Cold, Wet). We will not cancel training due to inclement weather, so please do not call and ask for a refund because it is too hot or too cold. If the weather conditions become untenable or unsafe, the instructor will make the call with regards to any cancellation or postponement of the class.
APPLYING CREDIT TO A FUTURE COURSE:
When a student who has cancelled previously and received a credit to apply to a future course, the student must attend the future course within one (1) year from the date of cancellation. An additional payment may be required if the credit balance does not cover the course cost. Contact us at firstname.lastname@example.org to apply your credit to a future course.
If you have any questions or concerns regarding any of these policies and how they may relate to you and your particular situation, please contact us at email@example.com prior to registering for classes.